Return & Cancellation

Delivery Charges

Delivery charge varies with products purchased on and is as applicable. However, shipping charges are bound to be changed from time to time.

Estimated Delivery Time & Shipping Address

We believe in delivering products purchased on in splendid condition and in the quickest time possible.

We deliver to all postal address in India. To ensure the quickest confirmed delivery, we request you to provide us accurate shipping address, billing address (in the case of different shipping and billing address) and PIN code.

Shipping address is the address where the customer wants to receive their shipment. The shipping address may differ from the billing address. will not be responsible for postal delays resulting from incomplete address listings.

In most cases, orders are processed within 24-48 hours of placing the order.Estimated delivery time on orders within India is 3-5 working days. In a few locations, the delivery may take longer, depending on the accessibility of the location by our logistics partners. Time to ship mentioned on our website against each item is indicative and approximate, sometimes due to situations beyond our control, delays may occur. No refund, return, replacement or exchange will be entertained for this reason.

Hidden Charges

There will be no hidden charges on products purchased on The charges mentioned at the time of placing orders are final and all-inclusive. Any delivery charges that you might have to pay on orders placed on Phonup will be reflected at the time of checkout. We have fair and transparent shipping rates.

Return Policy

What is Phonup Return Policy?

We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely hassle-free shopping experience. We assure you that all products sold on are certified refurbished phones; have undergone72 point comprehensive check and include good quality accessories. In case the product you receive is 'damaged', 'defective' or 'not as described', we request you to connect with us through email within 72 hours of receipt of goods to enable us to get the problem fixed within 7 working days.

How do I cancel an order?

After an order is placed, it can be cancelled before the product is shipped by us. Once the product is shipped, no order cancellations will be entertained by Phonup. If you have any queries, you may contact us via email or telephone and our customer service executives will guide you.

How to Cancel your Order?

  • 1. Log into your account and follow the further actions
  • 2. Identify theorder to cancel
  • 3. Click the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation.
  • 4. Once your cancellation request is placed, we will ensure that the cancellation is processed at the earliest.

How long will it take to process my cancellation request?

  • 1. Orders once placed can be cancelled only before the product(s) in the order is shipped by us.
  • 2. If the Order Status shows that the product(s) in your order is 'Shipped', the cancellation of order is not possible.
  • 3. Once you request the cancellation of your order, we will need a maximum of 2-3 business days to cancel the order and initiate a refund. You will be notified about the same through email.
  • 4. However, if you opt for getting the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective bank to process the refund. Please get in touch with the banks directly in case of any delay post confirmation of cancellation/refund by


Replacement facility is provided when you receive a damaged product or when the product has technical issues. Once you place a request for replacement, you will receive a call from us, informing about the initiation of replacement and describing the procedure. Our courier partner Delivery will facilitate the pick-up of the product. The replacement fee is borne by Our customer service executives will guide you through the pick-up procedure as mentioned above.


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